Account Specialist
We are looking for a proactive Account Specialist to manage client accounts, coordinate day-to-day activities, maintain strong client relationships, and ensure projects are delivered smoothly and on schedule.
- Location
- Remote
- Type
- Full-time
- Experience
- Intermediate
- Team
- Operations
- Applications close
- 31 March 2027
About the role
The Account Specialist will serve as a key point of contact between clients and the internal team, ensuring clear communication, timely follow-ups, and effective execution of client requirements. The ideal candidate should be organized, detail-oriented, commercially aware, and comfortable managing multiple accounts and priorities in a fast-paced eCommerce environment.
Day to day, you will own the conversation with the clients assigned to you: turning what each one asks for into clear tasks for the internal teams, tracking every deliverable against its timeline, and following up until it is done. You will keep each account's records and documentation accurate, prepare regular updates on progress and performance, and bring the opportunities you notice in a client's account to the team. Done well, the role carries account retention and long-term client growth as much as the daily follow-up.
What you will own
- Manage day-to-day communication with assigned clients
- Coordinate client requirements with internal teams
- Track project deliverables, timelines, and priorities
- Follow up on pending tasks and ensure timely execution
- Maintain accurate account records and documentation
- Identify client needs and communicate relevant opportunities to the team
- Prepare regular account updates and performance summaries
- Build and maintain strong, professional client relationships
- Ensure client concerns are addressed promptly and professionally
- Support account retention and long-term client growth
What we are looking for
- 2+ years of experience in account management, client servicing, or a related role
- Strong written and verbal communication skills
- Excellent organization and time-management abilities
- Ability to manage multiple clients and priorities simultaneously
- Strong attention to detail and follow-through
- Proficiency with project management and communication tools
- Ability to work independently and collaborate effectively with internal teams
- Experience in eCommerce or digital marketing is preferred
What we offer
- Remote and flexible working environment
- Opportunity to work with established eCommerce brands
- Professional growth and development opportunities
- Collaborative and performance-focused team environment
- Exposure to diverse eCommerce and digital marketing projects
Apply for Account Specialist
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