Account health, reinstatement and the protection around your brand
Suspended accounts, removed listings, policy warnings, intellectual property complaints, trademark filings and Brand Registry enrolment. We establish what actually happened, assemble the case the process asks for, and work it through. The decision is always the marketplace's or the registry's to make.
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What we run in Compliance & Account Health
- Marketplace Compliance
Marketplace Compliance
Suspensions, listing removals, policy warnings, intellectual property complaints and restricted category approvals. We establish what actually triggered the action, assemble the documentation the platform's process asks for, and work the case. The decision is always the marketplace's to make.
Learn More - Account Reinstatement
Account Reinstatement
Deactivation, suspension, a failed verification or a policy warning that turned into one. We find the real cause, write the plan of action the platform's process expects, assemble the evidence and submit it through the right route. The decision is the marketplace's.
Learn More - Listing Reinstatement
Listing Reinstatement
Listings blocked for policy, pulled on an intellectual property complaint, suppressed for an attribute, or stuck in a restricted category. We identify the exact reason, gather the evidence that answers it and file the case. The marketplace decides whether it comes back.
Learn More - Cost Recovery
Cost Recovery
Lost and damaged inventory, fees charged against the wrong measurements, returns refunded and never restocked. Marketplaces publish policies covering all of it and settle almost none of it automatically. Finding what is owed is an audit, and claiming it is a process somebody has to work.
Learn More - Trademark Registration
Trademark Registration
Searching the classes, choosing what the mark should cover, preparing the application and managing the filing through to the office's decision. Registration is granted by the trademark office and by nobody else. The work is making sure what reaches them is a clean application.
Learn More - Brand Registry
Brand Registry
Enrolment prepared and submitted, and then the tools it provides actually set up. A+ content, Brand Story, the brand advertising formats, brand analytics and the tools for reporting infringement. Enrolment is Amazon's decision, and what happens after it is where most of the value sits.
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What’s included in Compliance & Account Health
Marketplace Compliance
Account health, policy warnings, restricted categories and the documentation behind an appeal, on every marketplace you sell on.
- Account health
- Policy and category issues
- Appeals and documentation
Account Reinstatement
A suspended or deactivated seller account: the real cause, the plan of action the platform expects, and the submissions that follow.
- Root cause
- Plan of action
- Submission and follow-up
Listing Reinstatement
A removed, suppressed or blocked listing: the policy or complaint behind it, the evidence it needs, and the case that answers it.
- Suppression diagnosis
- Evidence and invoices
- The case
Cost Recovery
Lost and damaged inventory, fees charged against the wrong measurements, returns refunded and never restocked. Marketplaces publish policies covering all of it and settle almost none of it automatically. Finding what is owed is an audit, and claiming it is a process somebody has to work.
- Inventory reconciliation
- Fee and commission audit
- Returns and refunds
Trademark Registration
The filing that brand protection is built on, prepared and submitted, with the office's process followed through examination.
- Search and class selection
- Filing
- Examination responses
Brand Registry
Enrolment in Amazon Brand Registry, and the protection tools it opens, once the mark qualifies.
- Eligibility
- Enrolment
- Protection tools
How it works
- 01
Establish what actually happened
The notice names a policy. The cause is usually somewhere else: a supplier invoice, a variation, a listing attribute, a complaint that was never answered. That is found first.
- 02
Assemble the case
The evidence the process asks for, the plan or filing written to the point, and the channel it has to go through. Nothing pleads. Everything answers the question that was asked.
- 03
Submit and follow it
Filed through the right route, tracked, and answered when the platform or the office comes back with questions. A case that stalls is a case nobody was watching.
- 04
Prevent the next one
Once the account, listing or mark is where it should be, the cause is fixed so the same notice does not arrive again.
Frequently asked questions
Other services we offer
- Marketplace Compliance
Marketplace Compliance
Marketplace compliance support. Account health diagnosis, suspension responses, IP complaints and ungating applications assembled, submitted and worked.
Learn More - Account Reinstatement
Account Reinstatement
Suspended or deactivated seller account: root cause found, plan of action written, evidence assembled and submitted through the right route.
Learn More - Listing Reinstatement
Listing Reinstatement
Removed, blocked or suppressed listings: the exact reason found, the evidence assembled and the case filed with the marketplace. Buy Box and rank watched after.
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Guides on Compliance & Account Health
What we have written about the work, for anybody weighing it up before they ask us.
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