Xcelerate Brands

A removed or suppressed listing, and what it takes to bring it back

Listings blocked for policy, pulled on an intellectual property complaint, suppressed for an attribute, or stuck in a restricted category. We identify the exact reason, gather the evidence that answers it and file the case. The marketplace decides whether it comes back.

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What’s included in Listing Reinstatement

Policy and authenticity blocks

Listings removed for a policy or an authenticity concern, answered with the supplier chain, invoices and authorisations the review asks for.

  • Reason identified
  • Supplier evidence
  • The submission
Policy and authenticity blocks

Intellectual property complaints

Rights-owner complaints for trademark, copyright or patent: the complaint traced, a retraction sought where it is unfounded, and the counter filed where it is not.

  • Complaint tracing
  • Retraction requests
  • Counter notices
Intellectual property complaints

Restricted categories and ungating

Products stuck behind an approval: the documents the category requires, prepared and submitted in the form the platform accepts.

  • Category requirements
  • Application
  • Resubmission
Restricted categories and ungating

Suppressions and detail page control

Listings hidden for a missing attribute or changed by another seller: the attribute fixed, the contribution disputed, the page brought back under your control.

  • Attribute suppressions
  • Detail page disputes
  • Post-reinstatement checks
Suppressions and detail page control

How it works

  1. 01

    Find the exact reason

    The notice, the listing's history and the account's case log, read together. Policy, complaint, category or attribute: each takes a different case.

  2. 02

    Assemble what answers it

    Invoices, authorisations, category documents, corrected attributes or a counter to a complaint, checked before anything is filed.

  3. 03

    File and follow

    Submitted through the route the reason requires, tracked, and answered when the platform asks for more.

  4. 04

    Confirm it is really back

    Live, buyable, with its Buy Box and rank recovering. A listing that is visible and not selling is not finished.

Listing Reinstatement pricing

$100 to $500per listing

Standard listing case

  • Depending on the complexity of the case

$500per case

Intellectual property complaint

Frequently asked questions

  • Marketplace Compliance

    Marketplace Compliance

    Marketplace compliance support. Account health diagnosis, suspension responses, IP complaints and ungating applications assembled, submitted and worked.

    Learn More
  • Brand Registry

    Brand Registry

    Amazon Brand Registry enrolment prepared and submitted, then the tools it provides set up. A+ content, brand ad formats, analytics and infringement reporting.

    Learn More
  • Account Reinstatement

    Account Reinstatement

    Suspended or deactivated seller account: root cause found, plan of action written, evidence assembled and submitted through the right route.

    Learn More

Guides on Listing Reinstatement

What we have written about the work, for anybody weighing it up before they ask us.

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