A suspended seller account, and the case that answers it
Deactivation, suspension, a failed verification or a policy warning that turned into one. We find the real cause, write the plan of action the platform's process expects, assemble the evidence and submit it through the right route. The decision is the marketplace's.
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What’s included in Account Reinstatement
Root cause, not the notice
The performance notifications, case log, catalogue and supplier chain read together, to find what actually triggered the action.
- Notification history
- Case log review
- Supplier documentation
The plan of action
Root cause, corrective action and preventive measures, written in the order the reviewer reads them and with nothing that pleads.
- Root cause statement
- Corrective actions
- Preventive measures
Evidence and submission
Invoices, authorisations, identity and business documents checked before they go in, then submitted through the right route and followed.
- Document review
- Submission
- Follow-up and escalation
Verification and related accounts
Identity, address and bank verification failures, and the related-account findings that need a different case altogether.
- Verification cases
- Related account cases
- Escalation paths
How it works
- 01
Read the account
Every notification, every open case, the catalogue and the supplier history. The cause is usually in there and usually not what the notice says.
- 02
Write the plan
Root cause, what was corrected, what prevents it, with the evidence attached. Short, specific, and in the reviewer's order.
- 03
Submit and follow
Through the route the case type requires, then tracked and answered when the platform asks for more. Nothing is left to sit.
- 04
Fix the cause
Once the account is active, the supplier, listing or process that caused it is corrected so it does not come back.
How the fee works
What you would pay
Drag the slider, use the arrows or type an exact figure.
Total service fee
$3,75015% of the amount held
- Due upfront
- $1,875
- Due on reinstatement
- $1,875
- 1
$1,500 fixed when less than $10,000 is held
- 2
15% of the amount held when $10,000 or more is held
- 3
50% due upfront, the remaining 50% only when the account is reinstated
- 4
If the account is not reinstated, any amount already paid is refunded.
With $25,000 held, the fee is $3,750: $1,875 upfront and $1,875 on reinstatement.
No service can promise reinstatement, and we never claim one; the fee buys the strongest case that can honestly be made.
Frequently asked questions
Other services we offer
- Marketplace Compliance
Marketplace Compliance
Marketplace compliance support. Account health diagnosis, suspension responses, IP complaints and ungating applications assembled, submitted and worked.
Learn More - Listing Reinstatement
Listing Reinstatement
Removed, blocked or suppressed listings: the exact reason found, the evidence assembled and the case filed with the marketplace. Buy Box and rank watched after.
Learn More - Cost Recovery
Cost Recovery
Cost recovery for marketplace sellers. Inventory and fee discrepancies found by audit, then claims assembled with evidence and worked to a decision.
Learn More
Guides on Account Reinstatement
What we have written about the work, for anybody weighing it up before they ask us.
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