Account health, policy problems and the appeals that follow
Suspensions, listing removals, policy warnings, intellectual property complaints and restricted category approvals. We establish what actually triggered the action, assemble the documentation the platform's process asks for, and work the case. The decision is always the marketplace's to make.
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What’s included in Marketplace Compliance
Account health diagnosis
What the metrics actually say, which policy the action cites, and what sits behind it. Notices name a category rather than a cause, and answering the category instead of the cause is how a first submission gets refused.
- Performance notifications reviewed
- Root cause identified
- Metrics against policy thresholds
Suspensions and plans of action
A response written to the structure the platform expects. What happened, what has been done about it, and what prevents it happening again, each part supported by evidence rather than by assurance. Generic templates found online are among the most common reasons a submission goes nowhere.
- Root cause established
- Plan of action written
- Evidence assembled
Intellectual property and authenticity complaints
Counterfeit, rights owner and inauthentic claims, where the answer depends almost entirely on documentation. Supply chain invoices, authorisation letters and the paper trail behind them. We tell you what is missing before anything is submitted rather than after it is refused.
- Supply chain documentation
- Rights owner complaints
- Authorisations and invoices
Restricted categories and ungating
Restricted categories and brands each publish a requirement. We identify which one applies to you, assemble the application against it and submit. Approval is the platform's decision and we do not pretend otherwise.
- Requirement identified
- Application assembled
- Submitted and followed
Prevention
Most compliance work is caused by something operational. A supplier with no usable paperwork, a listing edited into the wrong category, a metric drifting while nobody watched. Fixing that costs less than appealing it.
- Policy monitoring
- Catalogue and listing hygiene
- Supplier documentation
How it works
- 01
Establish what actually happened
The notice, the metrics, the listing history and the account's recent changes, read together. The stated reason and the real trigger are frequently different things.
- 02
Find out what the platform requires
Every action type has a documented route and an expected format. Using the wrong one is the quickest way to spend a submission for nothing.
- 03
Assemble and submit
Documentation gathered, the response written to the required structure, and the case opened in the correct channel. Where something is missing, we say so before submission rather than after a refusal.
- 04
Work the case
Responses, follow ups and escalation where the platform's process provides for it. You see every submission and every reply, and the marketplace decides.
Marketplace Compliance pricing
What’s included
- Policy warnings watched
- Restricted categories watched
- Account health watched
Frequently asked questions
Other services we offer
- Account Reinstatement
Account Reinstatement
Suspended or deactivated seller account: root cause found, plan of action written, evidence assembled and submitted through the right route.
Learn More - Listing Reinstatement
Listing Reinstatement
Removed, blocked or suppressed listings: the exact reason found, the evidence assembled and the case filed with the marketplace. Buy Box and rank watched after.
Learn More - Brand Registry
Brand Registry
Amazon Brand Registry enrolment prepared and submitted, then the tools it provides set up. A+ content, brand ad formats, analytics and infringement reporting.
Learn More
Guides on Marketplace Compliance
What we have written about the work, for anybody weighing it up before they ask us.
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