The money a marketplace owes you does not return itself
Lost and damaged inventory, fees charged against the wrong measurements, returns refunded and never restocked. Marketplaces publish policies covering all of it and settle almost none of it automatically. Finding what is owed is an audit, and claiming it is a process somebody has to work.
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What’s included in Cost Recovery
Inventory reconciliation
Units sent against units received, inventory lost or damaged inside the fulfilment network, and stock adjusted with no explanation attached. The platform's reports record all of it and settle none of it on their own.
- Receiving discrepancies
- Lost and damaged units
- Unexplained adjustments
Fee and commission audit
Referral and fulfilment fees charged against the wrong category, dimensions or weight. A product measured incorrectly once is charged incorrectly on every unit it sells until somebody checks, which is why this is often the largest single line in an audit.
- Category and referral fees
- Dimension and weight errors
- Storage and long term charges
Returns and refunds
Refunds issued where the item never came back, returns graded unsellable without cause, and disposals made outside the window the policy allows. Ordinary events one at a time, and a standing leak across a year of volume.
- Refunds without a return
- Disposal and unsellable stock
- Customer damage claims
Claims prepared and worked
Each claim assembled with the report references and evidence the platform asks for, submitted in its own format and through its own channel, then followed through the case system rather than filed and forgotten.
- Evidence assembled
- Submitted in the required format
- Cases followed to a decision
How it works
- 01
Pull the reports
Read access to the account reporting, or the exports if you would rather send them. Nothing in the account is changed in order to run an audit.
- 02
Reconcile against current policy
Every discrepancy checked against the platform's published policy as it stands today. A difference the policy allows for is not a claim, and filing it anyway wastes the case queue you need for the real ones.
- 03
Assemble and submit
Claims prepared with the references and evidence required, inside whatever claim window the platform enforces. That window is the reason old discrepancies are sometimes not recoverable at all.
- 04
Follow each case
Cases tracked to a decision, with responses and escalation where the platform's own process provides for them. Every outcome is the marketplace's to decide, and you see each one as it lands.
Cost Recovery pricing
15%of recovered funds
Success fee
- Upfront fee: $0
- Payable only when funds are successfully recovered
What’s included
- Lost and damaged inventory
- Fee errors
- Unreturned refunds
The fee applies to the recovered amount only: never to sales, revenue or the disputed amount.
Frequently asked questions
Other services we offer
- Unit Economics
Unit Economics
Contribution margin per SKU and per channel: fees, fulfilment, storage, returns, advertising and landed cost in one model you can decide from.
Learn More - Marketplace Compliance
Marketplace Compliance
Marketplace compliance support. Account health diagnosis, suspension responses, IP complaints and ungating applications assembled, submitted and worked.
Learn More - Account Reinstatement
Account Reinstatement
Suspended or deactivated seller account: root cause found, plan of action written, evidence assembled and submitted through the right route.
Learn More
Guides on Cost Recovery
What we have written about the work, for anybody weighing it up before they ask us.
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